Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, product launches, or unusually high order volume, processing may require up to 5 business days.

Processing time is separate from carrier transit time. The estimated delivery period begins after your order has been dispatched.

For supported destinations within the United States, estimated standard carrier transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Actual transit time may vary depending on destination, carrier operations, weather, transportation disruptions, peak-season volume, or other circumstances outside our direct control.

Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.

Shipping availability and charges may depend on your destination, order value, product size, product weight, inventory location, and the shipping services available for the order.

Please review the shipping option and final order total carefully before submitting payment.

Depending on product availability, inventory location, and destination, orders may be fulfilled from our own facilities or from designated fulfillment and logistics partners.

As a result, the origin address shown on a shipment may differ from the registered business address of Nuvorav™.

Once your order has been dispatched and tracking information becomes available, shipment or tracking details will normally be sent to the email address provided during checkout.

Tracking information may require some time to update after a shipping label is created or after a parcel is transferred between carrier networks.

If tracking has not updated for an extended period, contact service@nuvorav.com and include your order number.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review the recipient name, street address, apartment or unit number, city, state, postal code, telephone number, and other relevant delivery details before submitting your order.

If you notice an address error after ordering, please contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once processing or shipment has started.

Occasionally, a shipment may take longer than the estimated delivery window due to events outside our direct control.

These circumstances may include:

• Carrier network delays or unusually high parcel volume.
• Severe weather or natural events.
• Transportation or logistics disruptions.
• Incorrect or incomplete delivery information.
• Local delivery restrictions or access issues.
• Customs or border processing for applicable international shipments.

If your shipment appears substantially delayed, contact customer support with your order number and we will review the available tracking information.

If tracking shows that a shipment has been delivered but you cannot locate it, please first check:

• Your mailbox, porch, entrance, garage, or other delivery area.
• Other household members.
• Apartment management, reception, concierge, or front desk.
• Nearby neighbors where appropriate.
• Any delivery photograph or carrier notice.

If the package still cannot be located, contact us with your order number and relevant tracking details. A carrier status of “Delivered” does not automatically prevent us from reviewing the circumstances of the shipment.

Orders containing multiple products may occasionally be shipped in more than one parcel when items are stored at different fulfillment locations or when separate shipment improves fulfillment efficiency.

In these cases, you may receive more than one tracking number, and individual parcels may arrive on different dates.

If a parcel arrives with visible shipping damage, please photograph the exterior packaging, shipping label, internal packaging, and affected product where appropriate.

Contact service@nuvorav.com with your order number and the relevant photographs or videos so our support team can review the issue.

After review, we will provide the appropriate next steps based on the circumstances of the shipment and product.

A shipment may be returned to the sender if the address is incomplete or incorrect, delivery is refused, the parcel is not collected where required, or the carrier is unable to complete delivery.

If tracking indicates that your shipment is being returned, please contact customer support so we can review the status and available options.

Additional shipping charges may apply where reshipment is requested due to an incorrect address or another customer-provided delivery issue.

Where international shipping is available, delivery times may differ from United States estimates and may be affected by customs or border processing.

Depending on the destination and applicable law, duties, import taxes, customs fees, brokerage charges, or other governmental charges may apply.

Unless checkout or another applicable store notice expressly states otherwise, charges imposed by customs, governments, carriers, or financial institutions are separate from the product price charged by Nuvorav™.

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to update or cancel an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If you have a question about processing, tracking, delivery, or another shipping matter, contact service@nuvorav.com .

Please include your order number and a clear description of the issue whenever possible.